Policies
At Hounds & Hunters, we believe clear communication and thoughtful boundaries are part of providing excellent care.
This page outlines our general policies so you know what to expect when booking dog walking, day care or boarding with us. These policies are designed to keep care consistent, fair and safe for both dogs and owners.
More detailed documents, such as insurance certificates, licences and membership information, are shared privately with clients once a booking moves forward.
Please take a moment to read through the sections below.
Effective date: 1st September 2026
These Terms and Conditions apply to all dog walking, daycare and boarding services provided by Hounds & Hunters (we”, “us”, “our”) to the owner or person responsible for a dog (“you”, “your”).
By booking or using our services, you confirm that you have read, understood and agreed to these Terms and Conditions.
1. Our Services
We provide dog walking, day care and boarding services as agreed with you at the time of booking.
Services may include:
We will take responsible care of your dog while it is in our care. However, dogs remain animals and their behaviour can be unpredictable, particularly when interacting with other dogs, people or unfamiliar environments.
These Terms and Conditions apply to all dog walking, daycare and boarding services provided by Hounds & Hunters (we”, “us”, “our”) to the owner or person responsible for a dog (“you”, “your”).
By booking or using our services, you confirm that you have read, understood and agreed to these Terms and Conditions.
1. Our Services
We provide dog walking, day care and boarding services as agreed with you at the time of booking.
Services may include:
- Dog walking
- Group walks
- Day care
- Overnight boarding
- Collection and drop-off for walks
- Feeding according to your instructions
- Administration of medication
- Other services specifically agreed between us
We will take responsible care of your dog while it is in our care. However, dogs remain animals and their behaviour can be unpredictable, particularly when interacting with other dogs, people or unfamiliar environments.
Dog Walking, Day Care & Boarding Terms and Conditions
You must provide accurate and complete information about your dog before using our services via our booking form.
This includes:
You must tell us promptly if any of this information changes.
You must not knowingly withhold information that could affect the safety or wellbeing of your dog, another animal, our staff or members of the public.
This includes:
- Your dog's name, age and breed/type
- Your contact details & emergency/back up contact details
- Your dog's veterinary details
- Vaccination status/card including flea & worming treatment
- Microchip details
- Any medical conditions, allergies or dietary requirements
- Medication requirements
- Behavioural issues or known triggers
- History of aggression, biting, escaping or destructive behaviour
- Any restrictions on exercise or activities
- Your dogs insurance details
You must tell us promptly if any of this information changes.
You must not knowingly withhold information that could affect the safety or wellbeing of your dog, another animal, our staff or members of the public.
Owner Information
Dogs attending day care or boarding must be appropriately vaccinated and protected against the diseases reasonably required for the services we provide including kennel cough and regular flea and worming treatments.
We will request evidence of vaccination before accepting a booking via our booking form.
Dogs must not attend day care, boarding or group walks if they are suffering from a contagious illness or condition.
If your dog becomes unwell while in our care, we will contact you or your nominated emergency contact as soon as reasonably possible.
We reserve the right to refuse or end a booking if we reasonably believe that accepting or continuing to care for the dog would pose a health or safety risk.
Health and Vaccinations
Dogs attending our services must be appropriately treated for fleas, ticks and worms in accordance with veterinary advice.
If your dog is found to have fleas, ticks or another contagious parasite while in our care, we may contact you and require the dog to be collected.
You may be responsible for reasonable additional costs incurred as a result of a parasite infestation caused by your dog, where permitted by law.
Fleas, Worms and Parasites
You must tell us about any known behavioural problems, fears, triggers or previous incidents involving your dog.
This includes, but is not limited to:
We may carry out an assessment or trial session before accepting a dog for regular day care, boarding or group walks.
We reserve the right to refuse, suspend or terminate services if a dog's behaviour presents an unreasonable risk to itself, other animals, people or property.
This includes, but is not limited to:
- Aggression towards dogs or people
- Biting or attempted biting
- Resource guarding
- Excessive barking
- Separation anxiety
- Escaping or attempting to escape
- Chasing livestock or wildlife
- Reactivity
- Destructive behaviour
We may carry out an assessment or trial session before accepting a dog for regular day care, boarding or group walks.
We reserve the right to refuse, suspend or terminate services if a dog's behaviour presents an unreasonable risk to itself, other animals, people or property.
Behaviour and Temperament
Where dogs are walked, boarded or cared for together, you acknowledge that there is a risk of normal dog-to-dog interaction, including play, minor injuries and disagreements.
We will take reasonable precautions to manage dogs appropriately but cannot guarantee that an injury or incident will never occur.
Where appropriate, dogs may be separated or otherwise managed to reduce risks.
Interaction With Other Dogs
If your dog becomes ill or injured while in our care and we believe veterinary attention is required, we will make reasonable efforts to contact you or your emergency contact.
If we cannot reach you promptly, you authorise us to seek veterinary treatment that we reasonably consider necessary for your dog's welfare.
You are responsible for veterinary fees and associated costs incurred on your dog's behalf, except where such costs arise through our negligence or other circumstances for which we are legally responsible.
You agree that we may transport your dog to a veterinary practice if necessary.
If we cannot reach you promptly, you authorise us to seek veterinary treatment that we reasonably consider necessary for your dog's welfare.
You are responsible for veterinary fees and associated costs incurred on your dog's behalf, except where such costs arise through our negligence or other circumstances for which we are legally responsible.
You agree that we may transport your dog to a veterinary practice if necessary.
Emergency Veterinary Treatment
We may administer medication where this has been agreed in advance.
You must provide clear written instructions and the medication in its original packaging where reasonably possible.
We cannot guarantee that medication will be administered where doing so would be unsafe or impractical.
We are not responsible for adverse reactions to medication where it has been administered in accordance with the information and instructions provided by you, except where we are legally responsible.
Medication
You should provide sufficient food for the duration of your dog's stay where we have agreed that you will supply the food.
You must tell us about any allergies, intolerances or dietary restrictions.
We will make reasonable efforts to follow your feeding instructions but cannot accept responsibility for information that you have failed to provide.
You must tell us about any allergies, intolerances or dietary restrictions.
We will make reasonable efforts to follow your feeding instructions but cannot accept responsibility for information that you have failed to provide.
Food and Dietary Requirements
Your dog should be microchipped. Your dog should legally wear a collar and identification tag.
You are responsible for ensuring that your dog's microchip and contact information are kept up to date.
Identification and Microchipping
You must provide suitable and safe equipment where requested.
We may refuse to use equipment that we reasonably believe is unsafe or unsuitable.
Where appropriate, we may use our own leads, harnesses or safety equipment.
Dogs will only be allowed off lead where this has been expressly agreed and we consider it appropriate and safe.
We may refuse to use equipment that we reasonably believe is unsafe or unsuitable.
Where appropriate, we may use our own leads, harnesses or safety equipment.
Dogs will only be allowed off lead where this has been expressly agreed and we consider it appropriate and safe.
Leads, Collars and Harnesses
You may provide items such as beds, blankets, leads, harnesses and food. Please note that you are leaving these items at your own risk and other dogs may rip/tear/destroy such items.
Please ensure that valuable or irreplaceable items are not provided.
We will take responsible care of your dog's belongings but cannot guarantee against loss or damage, particularly where damage results from normal use, your dog's behaviour or other dog’s behaviour.
Personal Belongings
Collection and drop off arrangements will be agreed at the time of booking.
You must ensure that someone is available to receive your dog where required.
If nobody is available at the agreed collection or drop off time, additional charges may apply.
Repeated lateness may result in us changing or withdrawing collection/drop off services and a charge will be applied.
You must ensure that someone is available to receive your dog where required.
If nobody is available at the agreed collection or drop off time, additional charges may apply.
Repeated lateness may result in us changing or withdrawing collection/drop off services and a charge will be applied.
Collection and Drop Off
Day care bookings should be made in advance.
Places are subject to availability.
You should notify us as soon as possible if your dog will not be attending a booked day care session.
We may charge cancellation or non-attendance fees in accordance with our current cancellation policy.
Day care Bookings
Boarding dates must be agreed and confirmed in advance.
You must provide accurate drop off and collection dates and times.
If you return later than the agreed collection time, additional boarding or day care charges may apply.
If you collect your dog earlier than the agreed boarding period, refunds are not automatically provided unless otherwise agreed.
You must provide accurate drop off and collection dates and times.
If you return later than the agreed collection time, additional boarding or day care charges may apply.
If you collect your dog earlier than the agreed boarding period, refunds are not automatically provided unless otherwise agreed.
Boarding Bookings
Our cancellation policy is:
Cancellations made less than 24hrs notice for walking or day care will be fully charged.
All boarding bookings will be confirmed when a non-refundable 25% deposit of the overall stay is paid.
Different arrangements may apply during peak periods such as Christmas, Easter, school holidays and bank holidays.
Nothing in this section affects any cancellation or refund rights that cannot legally be excluded.
Cancellations
Our current prices will be provided at the time of booking or are available from us on request.
Payment must be made 7 days after the invoice has been received.
All boarding bookings must pay and upfront 25% amount of the overall stay.
We may suspend or refuse future bookings where outstanding invoices remain unpaid.
Payment must be made 7 days after the invoice has been received.
All boarding bookings must pay and upfront 25% amount of the overall stay.
We may suspend or refuse future bookings where outstanding invoices remain unpaid.
Payment
You may be responsible for reasonable costs of repairing or replacing property that your dog damages, where the damage results from your dog's behaviour and where the charge is legally recoverable.
This may include damage to furniture, equipment, vehicles, premises or other property.
This may include damage to furniture, equipment, vehicles, premises or other property.
Damage to Property
We will take reasonable precautions to prevent dogs escaping while in our care.
However, dogs may escape despite reasonable precautions.
If your dog escapes, we will take reasonable steps to locate and recover the dog and will contact you or your emergency contact as soon as reasonably practicable.
You must ensure that we have accurate and current contact details for you.
However, dogs may escape despite reasonable precautions.
If your dog escapes, we will take reasonable steps to locate and recover the dog and will contact you or your emergency contact as soon as reasonably practicable.
You must ensure that we have accurate and current contact details for you.
Escape or Loss of a Dog
We will process your personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
We will only use information for legitimate purposes connected with providing our services, communicating with you, managing bookings and dealing with emergencies.
We will only use information for legitimate purposes connected with providing our services, communicating with you, managing bookings and dealing with emergencies.
Data Protection
We will take reasonable care when providing our services.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence or for your statutory consumer rights.
Subject to the above, we are not responsible for loss, injury, illness or damage arising from circumstances outside our reasonable control or from risks inherent in caring for animals, except where we are legally responsible.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence or for your statutory consumer rights.
Subject to the above, we are not responsible for loss, injury, illness or damage arising from circumstances outside our reasonable control or from risks inherent in caring for animals, except where we are legally responsible.
Liability
You remain responsible for your dog and for providing accurate information about your dog's health, behaviour and needs.
You agree to cooperate with reasonable instructions intended to protect your dog, other animals, our staff and members of the public.
You agree to cooperate with reasonable instructions intended to protect your dog, other animals, our staff and members of the public.
Your Responsibility
We may refuse or terminate services where:
Where reasonably possible, we will discuss the issue with you before terminating an ongoing arrangement.
- Information provided about the dog is materially inaccurate or incomplete
- The dog's behaviour presents an unreasonable safety risk
- The dog has a contagious illness
- You fail to make required payments
- You repeatedly breach these Terms and Conditions
- Continuing to provide the service would be unsafe or impractical
Where reasonably possible, we will discuss the issue with you before terminating an ongoing arrangement.
Refusal or Termination of Services
We will not be responsible for delays, cancellations or inability to provide services caused by circumstances outside our reasonable control, including severe weather, natural disasters, road closures, government restrictions, major emergencies, illness or other unforeseen events.
Where this occurs, we will make reasonable efforts to notify you and discuss alternative arrangements.
Where this occurs, we will make reasonable efforts to notify you and discuss alternative arrangements.
Events Outside Our Control
If you have a complaint about our services, please contact us as soon as possible at:
[email protected]
We will aim to investigate and respond to complaints fairly and within a reasonable period.
[email protected]
We will aim to investigate and respond to complaints fairly and within a reasonable period.
Complaints
We may update these Terms and Conditions from time to time.
Where changes materially affect existing customers or bookings, we will provide reasonable notice where appropriate.
The version applicable to a booking will normally be the version in force when the booking was confirmed, unless otherwise required by law.
Where changes materially affect existing customers or bookings, we will provide reasonable notice where appropriate.
The version applicable to a booking will normally be the version in force when the booking was confirmed, unless otherwise required by law.
Changes to These Terms
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights concerning jurisdiction.
Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights concerning jurisdiction.
Governing Law
Business name: Hounds & Hunters Ltd
Owner/operator: Russell Manning & Emma Chamberlain
Address: The Dog House, 73 Beeches Rd, Charlton Kings GL53 8NY
Email: [email protected]
Telephone: 07764 628 185
Website: www.houndsandhunters.co.uk
By booking or using our dog walking, day care or boarding services, you confirm that you have read and agree to these Terms and Conditions.
Owner/operator: Russell Manning & Emma Chamberlain
Address: The Dog House, 73 Beeches Rd, Charlton Kings GL53 8NY
Email: [email protected]
Telephone: 07764 628 185
Website: www.houndsandhunters.co.uk
By booking or using our dog walking, day care or boarding services, you confirm that you have read and agree to these Terms and Conditions.
Contact Details
Hounds and Hunters has full public and employee liability insurance covering all aspects of our dog care business. Covering any incidents, illnesses or accidents as a result of our negligence.
We require all clients to have individual pet insurance to cover any accidents or illness outside or Hounds & Hunters Ltd control.
We require all clients to have individual pet insurance to cover any accidents or illness outside or Hounds & Hunters Ltd control.
Insurance policies
Who we are
Hounds & Hunters
Cheltenham, United Kingdom
Email: [email protected]
Phone: 07764 628185
Hounds & Hunters provides dog walking, day care and boarding services in and around Cheltenham.
Last updated: 1st September 2026
Hounds & Hunters is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use and protect personal information when you use our website or get in touch with us.
Privacy Policy
What personal data we collect
We may collect and process the following information:
We may collect and process the following information:
- Name
- Email address
- Phone number
- Enquiry details submitted via contact forms or email
- Information you choose to share about your dog when making an enquiry
- Technical data such as IP address, browser type and basic usage data (via cookies and analytics)
How we collect personal data
- We collect personal data when you:
- Fill in an enquiry or contact form on our website
- Contact us by email, phone or WhatsApp
- Communicate with us about bookings or services
- Use our website, which may collect limited technical data through cookies
How we use your data
We only collect and use data where there is a legitimate reason to do so and we never use personal data for purposes you would not reasonably expect.
- We use personal data to:
- Respond to enquiries
- Communicate with you about services or availability
- Manage bookings and client relationships
- Improve our website and services
- Meet legal or regulatory requirements where necessary
We only collect and use data where there is a legitimate reason to do so and we never use personal data for purposes you would not reasonably expect.
Legal basis for processing
Under UK GDPR, we rely on the following lawful bases:
Under UK GDPR, we rely on the following lawful bases:
- Consent – where you have contacted us or submitted a form
- Legitimate interests – to respond to enquiries and manage our services
- Legal obligation – where we are required to keep records for regulatory or legal reasons
How we store and protect your data
We take reasonable steps to keep your personal data secure. Information is stored using secure systems and only accessed where necessary for business purposes.
We keep personal data only for as long as needed to respond to enquiries, provide services or meet legal obligations.
We take reasonable steps to keep your personal data secure. Information is stored using secure systems and only accessed where necessary for business purposes.
We keep personal data only for as long as needed to respond to enquiries, provide services or meet legal obligations.
Sharing your data
We do not sell, rent or trade personal data.
We may share data only where necessary to operate our business, for example with:
We do not sell, rent or trade personal data.
We may share data only where necessary to operate our business, for example with:
- Website hosting providers
- Email or communication services
- Analytics providers (such as Google Analytics)
Cookies
Our website uses cookies to help it function properly and to understand how visitors use the site. Cookies may collect anonymous technical data such as pages visited and time spent on the site.
You can control or disable cookies through your browser settings at any time.
Our website uses cookies to help it function properly and to understand how visitors use the site. Cookies may collect anonymous technical data such as pages visited and time spent on the site.
You can control or disable cookies through your browser settings at any time.
Your rights
Under UK data protection law, you have the right to:
To exercise any of these rights, please contact us using the details above.
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict certain processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details above.
Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the form below or via:
Email: [email protected]
Phone: 07764 628185
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the form below or via:
Email: [email protected]
Phone: 07764 628185
Important documents
Formal documentation, including insurance certificates, council licences and professional memberships, is shared privately with clients via a secure link once a booking progresses.
This ensures important information is easy to access while keeping documents up to date and securely managed.
